FAQ

What types of products does Marlou Shoes offer?

We specialize in stylish and comfortable footwear for fashion-conscious men and women. Our collection includes shoes, boots, sandals, slippers, and various accessories designed to blend tenderness and strength in every step.

Are Marlou Shoes true to size?

Our shoes are designed with comfort in mind and typically fit true to size. We recommend checking our specific size guide for each product, as some styles may vary slightly.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. This will allow you to track orders, save favorites, and enjoy faster checkout in the future.

Can I modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify your order, please contact us immediately at [email protected] with your order number. We’ll try our best to accommodate your request if your order hasn’t been processed yet.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect your payment information. Your financial details are never stored on our servers.

Where do you ship?

We ship worldwide to fashion-forward individuals who value both style and comfort! However, due to logistical constraints, we currently cannot ship to Asia and some remote areas.

What shipping options are available?

We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)

How long does order processing take?

Our Kansas City team processes all orders within 1-2 business days. Delivery times begin from when your package is shipped, not from when you place your order.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s journey to your doorstep!

What is your return policy?

We stand by our products! If you’re not completely satisfied, you may return items within 15 days of receipt for a hassle-free refund or exchange.

How do I initiate a return?

Please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.

Are there any restrictions on returns?

Returned items must be in original condition with tags attached and in their original packaging. For hygiene reasons, we cannot accept returns on worn footwear unless defective.

How can I contact customer service?

We’d love to hear from you! Reach our dedicated team at [email protected] for assistance with any questions or concerns. We typically respond within 24 hours during business days.

Where is Marlou Shoes located?

We’re based in the heart of Kansas City, US at 2987 Tree Frog Lane, Kansas City, US 64106. While we ship globally, all operations are managed from our US location.